The old adage goes “The Customer is King”, meaning that we are to treat our customer(s) as king(s). Every king has servants, so if the customer is king, the service provider becomes the servant. Many a time we would like to sing gladly this adage that “The Customer is King” and even make wall hangings of it. Occasionally these hangings are displayed on our beautiful walls yet we are unwilling to play the role of a servant; which is to provide service excellence to the king.
The beauty of this servant and king role is that each one of us gets an opportunity to play both roles at different times in our lifetime. This is because, while we serve our customers, we are playing the servant role but at some point, we also partronise some businesses and we step into the shoes of a king expecting excellent service. The challenge in the king role is to maintain humility and be a “servable” king remembering that your turn to step again into your servant shoes is waiting at the door right behind you.
Perhaps, it is time we learn from the greatest servant who ever lived; Jesus Christ. Even though he was the King of Kings, in humility he came and dwelt among us and died for our sins (not his sins) so that we (not Him) could be reconciled to God the Father. Jesus forsook his position as King to wear the shoes of a servant so that he can be inconvenienced for our convenience. How many times are we willing to serve others in a way that inconveniences us for their convenience?
Matthew 20v26-28 says “It shall not be so among you (fighting to lead). But whoever would be great(leader) among you must be your servant and whoever would be first among you must be the slave, even as the Son of Man came not to be served but to serve and give his life as a ransom for many.” “The Son of Man came to seek and save the lost.” (Luke 19v10). He came to serve and save us so that we may be saved to serve. How then shall we respond to this servanthood? I say it is time to also have the mind that was in Christ Jesus (Philippians 2v5) and serve our generation.
A service provider’s role is to serve. If you acknowledge that your customer is a king, then you are also acknowledging that you are the servant. Many times this is the part we do not want to hear. We want the customer to be king while we are also kings. Let’s have a servanthood mentality and put a smile on someone’s face. You just may make their day!
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