HIFA – What Artifact Is Your Service?

Music, poetry, theatre, pottery, beadwork, sculpture, painting, you name it , characterises the ever colourful Harare International Festival of the Arts (HIFA) extravaganza. I decided to treat my eyes to this spectacular event and experience what the Zimbabwean and International artists have to offer and surely, was i not surprised! It was a case of Experience surpassing Expectation.

There were different forms of art; some made their art from stone, others from wood, beads, wires, bottle tops, cloth, pegs, matchboxes, the list goes on. It was fascinating to see the different themes that can come out of people’s minds as they explore and express their artistic talents.

Love Vs Service

I then remembered a certain singer, singing; “If I had to paint a picture, to show the world how true love could ever be, I would use the brightest colours…it’s the colours of a rainbow…” and another singing “Paint my love, it’s the picture of a thousand sunsets, it’s the freedom of a thousand doves…”. I realized that since love is intangible, you can not literally open your heart and just let the loved person see the love gauge inside, hence you try and express it in ways that they can see and touch.

Characteristics of Service

Love shares a similar characteristic with Service i.e Service is Intangible, hence you can not touch it or smell it. You can only express it, and the customer can only experience it. I wondered when I was at HIFA, that if I could form a piece of artwork with my service to mankind, what would it look like. I challenged myself if it would look like this;                    or perhaps like this;  

Another characteristic of service is that it is Heterogeneous. No two people can produce the same exact service in exactly the same way. Why? Because we are all unique and everyone will attach their own personal brand to the service they give. This does not mean though that the service should be different in the sense that one is poor and the other is good. They can both be good but good in different ways. It is the same with the piece of artwork. One is embroidery, the other is pottery, the other is beadwork. They are all different yet all good. Don’t try to be what you are not. Don’t fit into someone else’s mould. Be yourself and shine!

One thing I know is that I would like my service to be the best piece of artwork ever exhibited. I would want it to be something that someone would be proud to take home and display for everyone who enters to see. Would your own service be like that? Would people take it to their home and exhibit it by word of mouth to their family and friends. What are your customers saying about your service? What piece of artwork is your service?

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About Patience Phiri Gukushu

Patience is a Certified International Customer Service Professional(CICSP) with the IAPM. She holds a Bachelor of Business Studies and Computer Science(BBSCT) degree, a Certificate and Award in Customer Service from The City and Guilds of the London Institute among other qualifications. She is currently studying for a Theology degree. Over and above being an Evangelist, she is a Trainer and Speaker on Service Quality, Personal Branding, Presentation Skills, Servant Leadership, Grooming and Etiquette. With 15 years experience in the Banking Sector, much of it spent handling a Service Quality portfolio, Patience says "I have been called to serve. I am here to turn ordinary people into servant leaders who will unleash their greatness through Service Excellence. I aspire to inspire you to serve God and mankind. The world needs more people who would like to dedicate their lives to promoting kindness, love, gentleness, goodness etc and the best place to start is with you and me, here. I am a Service Captain, Be a Service Captain!"
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