Unravelling 5 Servant Leadership Keys in the Easter Story

 EasterWhile Easter has become so commercialised to be synonymous with Easter eggs and Easter bunnies, my definition for Easter is man being reformed back to his original state in which he was formed before he got deformed by sin so that he could be transformed into the image of Christ for eternal life through the death and resurrection of the greatest Servant Leader; Jesus Christ. Here are 5 key lessons on Servant Leadership that I have learnt from the Easter story;

  1. Humility

Jesus Christ is the King of kings but he did not come to earth staying in a palace. Instead he was born in a manger1 and had no place to lay down his head2. Even though he was God he took the form of a servant and condescended to human form3. He allowed man that he had created to pierce him, spit at him, beat him up for the sole reason of staying true to his purpose. If you have a mission, vision and some values, how often do you endure ridicule for the sake of your purpose? If you know why you are a leader and you have a goal to achieve, it is hard to be steered off your track by nagging customers, subordinates, team members etc. Be humble enough to lead by serving.

 2. Going down is the road to going up.

John Maxwell in his book ‘21 Irrefutable Laws of Leadership’ put it this way “You have to give up to go up”. Expressing the same principle Jesus said “Whoever wants to be greatest among you should be a servant”4. You deserve to lead if you are willing to go down and wash your followers’ feet, being hands on and getting your hands dirty. Don’t act too smart by leading only from a high seat unless you are planning a short term leadership – for that is exactly what it will turn out to be!

 3. Take Responsibility.

There may be nothing wrong with your production process or your product. There may be nothing wrong with your customer service process but even if it is the consumer at fault, take responsibility. Jesus understood his product cycle that he had formed a perfect product which was deformed by sin and he needed to reform and transform his product so that it would go back to its original perfect state. He did not delegate such a crucial assignment to the chief angel but he led by example. He took the initiative for bridging the gap while men were yet sinners. Take ownership for service recovery and make things right even if you are not the one in the wrong.

 4. Willing Sacrifice.

As hard as it was for him in the garden of Gethsemane to imagine the road to the cross5, Jesus still took the hard road willingly for no man took his life from him but he lay it down by himself6. As a servant leader at times you sacrifice your own happiness for the happiness of others or relinquish your right to be right because the customer is always right. If you make sacrifices because you should or you have to even though you don’t want to then sadly you have no capacity to sustain your leadership.

 5. Resurrection morning is coming.

Servant leadership is not all gloomy and miserable. At the other side of a sacrifice is a celebration; for indeed resurrection morning is coming! Every service produces a harvest. Jesus secured an eternal connection with the hearts of man by such great sacrificial love. You can secure the hearts of your patrons, customers and teams by your servant leadership. Resurrection means victory over sin and death. Your resurrection as a servant leader can mean victory over pride, self-seeking, self-exaltation while ushering you to a lasting influence over a people who accept and love your leadership not because they have to but because they want to.

 Foot notes

1.Luke 2v7, 2.Matthew 8v20, 3.Philippians 2v6-8, 4.Matthew 23v11, 5.Matthew 6v42, 6.John 10v18

You can add any lessons that you have also learnt by sharing in the comments section.



About Service Captains

Patience is a Certified International Customer Service Professional(CICSP) with the IAPM. She holds a Bachelor of Business Studies and Computer Science(BBSCT) degree, a Certificate and Award in Customer Service from The City and Guilds of the London Institute among other qualifications. She is currently studying for a Theology degree. Over and above being an Evangelist, she is a Trainer and Speaker on Service Quality, Personal Branding, Presentation Skills, Servant Leadership, Grooming and Etiquette. With 15 years experience in the Banking Sector, much of it spent handling a Service Quality portfolio, Patience says "I have been called to serve. I am here to turn ordinary people into servant leaders who will unleash their greatness through Service Excellence. I aspire to inspire you to serve God and mankind. The world needs more people who would like to dedicate their lives to promoting kindness, love, gentleness, goodness etc and the best place to start is with you and me, here. I am a Service Captain, Be a Service Captain!"
This entry was posted in Customer Service (workplace), Social Service ( Home, Family, Community), Theological Service (Church) and tagged , , , , , , , , , . Bookmark the permalink.

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