Author Archives: Service Captains

About Service Captains

Patience is a Certified International Customer Service Professional(CICSP) with the IAPM. She holds a Bachelor of Business Studies and Computer Science(BBSCT) degree, a Certificate and Award in Customer Service from The City and Guilds of the London Institute among other qualifications. She is currently studying for a Theology degree. Over and above being an Evangelist, she is a Trainer and Speaker on Service Quality, Personal Branding, Presentation Skills, Servant Leadership, Grooming and Etiquette. With 15 years experience in the Banking Sector, much of it spent handling a Service Quality portfolio, Patience says "I have been called to serve. I am here to turn ordinary people into servant leaders who will unleash their greatness through Service Excellence. I aspire to inspire you to serve God and mankind. The world needs more people who would like to dedicate their lives to promoting kindness, love, gentleness, goodness etc and the best place to start is with you and me, here. I am a Service Captain, Be a Service Captain!"

Training Testimonial Nosizo

One thing we strive for in life is efficacy; the ability to be both efficient and effective; to make our actions count by taking the best action in the best possible way inorder to effectively impact people in the most … Continue reading

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Life of Service; a life worth living

It can only be left to imagination what inspired Albert Einstein to pen this quote “Only a life lived for others is worth living”. Indeed there is satisfaction in serving. You might not get tangible rewards or profits in return … Continue reading

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Service Parable of A Conversation Your Teenager Would Like To Have.

On that dreadful Monday morning Jane stormed into Dorothy’s house without even taking the time to knock. “Is everything alright my friend?” asked Dorothy. Without hesitation Jane broke the news; “My teenage daughter is pregnant”. This sparked a conversation that … Continue reading

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Service Parable of the Buoyant Disabled Daughter

Marjorie became the happiest woman in the world when she got married to her high school sweetheart in their remote Pacific island. Having spent her childhood at an orphanage, she so much desired to have a family of her own. … Continue reading

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Start Now

Start Now Why wait when you can do it now? You say “I will do it tomorrow, next week, next year……” Oh really?? Need i remind you that today is the next week, next month, next year you talked about … Continue reading

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Service Parable of the Traffic Cop

In one of Harare’s Eastern townships lives a man named Frank. He wakes up at 4 am as though he is planning to catch his rural bus that comes to Harare only once a week; just so he can try … Continue reading

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Rest, Don’t Quit.

Banksy said “When tired, learn to rest, not quit”. Resting is not laziness. Laziness is resting before you get tired. Every morning as we wake up, our body is kind enough to release a hormone called cortisol that gives us … Continue reading

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