Author Archives: Service Captains

About Service Captains

Patience is a Certified International Customer Service Professional(CICSP) with the IAPM. She holds a Bachelor of Business Studies and Computer Science(BBSCT) degree, a Certificate and Award in Customer Service from The City and Guilds of the London Institute among other qualifications. She is currently studying for a Theology degree. Over and above being an Evangelist, she is a Trainer and Speaker on Service Quality, Personal Branding, Presentation Skills, Servant Leadership, Grooming and Etiquette. With 15 years experience in the Banking Sector, much of it spent handling a Service Quality portfolio, Patience says "I have been called to serve. I am here to turn ordinary people into servant leaders who will unleash their greatness through Service Excellence. I aspire to inspire you to serve God and mankind. The world needs more people who would like to dedicate their lives to promoting kindness, love, gentleness, goodness etc and the best place to start is with you and me, here. I am a Service Captain, Be a Service Captain!"

Comfort Zone

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It’s Possible

Karen Civil said “If the vision was impossible you would have never received it.” Consider the creativity that went into the creation of the universe with its multiple planets, galaxies and solar systems; things visible and invisible, living and non-living. … Continue reading

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Beyond The Profits

“Profits that degrade humanity are in fact losses “ Patience Phiri John Elkington developed a framework for evaluating Business Success and Sustainability called the Triple Bottom Line. It measures three dimensions of performance using 3Ps namely; People, Planet and Profit … Continue reading

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Small Acts, Big Impact

Every act of kindness, no matter how small will make an impact. If we all try in our small way to do even the little we can in our small corner, these many small acts can make a difference. Don’t … Continue reading

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Keep moving forward

A river flows forward not backward. It does not pass the same spot twice. Once it has passed, it is gone. It is looking forward to what is ahead not what is behind. Don’t dwell in the past; whether the … Continue reading

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Oliver ‘Tuku’ Mtukudzi didn’t die?

I have often seen in some classic movies, death being faked and the person continuing to live under a new identity. What is to live? What is to die?  To live is to have a life that matters to others … Continue reading

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Servant Leaders grow communities

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